Mayo, Ireland
Do you thrive in a dynamic and challenging environment? Are you
passionate about improving the quality of data in a big data
environment? Do you inspire others to follow your lead?
Then, join our agile team at Lionbridge AI, Ballina and be part of our
exciting story!
Successful candidates will work within the online advertisement and
search engine market, specialising in improving the results and
quality of internet search and advertisement and providing cultural
insight for the assigned market, aligning delivery to customer
expectations and general business requirements.
We are looking for visionary Quality Controllers to track and resolve
quality issues in the International markets. In this role, you will
employ your analytical and problem-solving skills to find innovative
and creative ways to address quality challenges and continually
improve the experience of our customers. Through your leadership and
mentoring, you will establish a productive and supportive relationship
with our team of remote workers and ensure the successful
implementation of your quality improvement initiatives.
RESPONSIBILITIES:
Manage the performance of and regularly interact with a large number
of work-at-home ?"cloud based" resources, around the globe, through
supervision and mentoring Be the expert on those International markets
in order to foresee and pre-empt quality issues and continuously bring
improvement to the quality of our data A key responsibility of the
role is to provide cultural expertise for the business and customers,
including how users interact with online advertisement and search
engines Conduct root cause analysis of performance issues on an
on-going basis with follow-up through the design, implementation and
results measurement of quality improvement programs, providing reports
and recommendations to management Provide educational support through
the creation of eLearning materials, online video production and
webinar hosting, to support performance improvement processes The role
will require a high degree of confidence and experience using
internet-based technologies and online research ??General Skills &
Expectations ??Demonstrate verbal, written and listening skills,
with the ability to provide expertise at all levels of the business
and with customers ?Time management and organisation skills are
essential ?3rd Level Qualification or equivalent work experience
essential The ideal candidate will have strong research skills, with
the ability to read and understand complex guidelines, and to apply
those guidelines to user behaviour
_ABILITY TO_ collaborate both internally and externally is essential
Desire to question and improve existing processes and the ability to
adapt to change Team oriented with a high degree of initiative
??Technical Skills & Expectations ??The successful candidate must
have strong Microsoft Office skills, especially Excel and PowerPoint
Practical experience with SQL an advantage. Working knowledge of
SharePoint an advantage, with practical experience of content
authoring tools such as Adobe Captivate a distinct advantage.
Experience designing and delivering eLearning content an advantage.
_EXPERIENCE WITH_ data analysis to support decision-making an
advantage.
Lionbridge is an Equal Employment Opportunity Employer Quality Controller - International Roles are based in Ballina, Co.
Mayo, Ireland
Do you thrive in a dynamic and challenging environment? Are you
passionate about improving the quality of data in a big data
environment? Do you inspire others to follow your lead?
Then, join our agile team at Lionbridge AI, Ballina and be part of our
exciting story!
Successful candidates will work within the online advertisement and
search engine market, specialising in improving the results and
quality of internet search and advertisement and providing cultural
insight for the assigned market, aligning delivery to customer
expectations and general business requirements.
We are looking for visionary Quality Controllers to track and resolve
quality issues in the International markets. In this role, you will
employ your analytical and problem-solving skills to find innovative
and creative ways to address quality challenges and continually
improve the experience of our customers. Through your leadership and
mentoring, you will establish a productive and supportive relationship
with our team of remote workers and ensure the successful
implementation of your quality improvement initiatives.
RESPONSIBILITIES:
Manage the performance of and regularly interact with a large number
of work-at-home ?"cloud based" resources, around the globe, through
supervision and mentoring Be the expert on those International markets
in order to foresee and pre-empt quality issues and continuously bring
improvement to the quality of our data A key responsibility of the
role is to provide cultural expertise for the business and customers,
including how users interact with online advertisement and search
engines Conduct root cause analysis of performance issues on an
on-going basis with follow-up through the design, implementation and
results measurement of quality improvement programs, providing reports
and recommendations to management Provide educational support through
the creation of eLearning materials, online video production and
webinar hosting, to support performance improvement processes The role
will require a high degree of confidence and experience using
internet-based technologies and online research ??General Skills &
Expectations ??Demonstrate verbal, written and listening skills,
with the ability to provide expertise at all levels of the business
and with customers ?Time management and organisation skills are
essential ?3rd Level Qualification or equivalent work experience
essential The ideal candidate will have strong research skills, with
the ability to read and understand complex guidelines, and to apply
those guidelines to user behaviour
_ABILITY TO_ collaborate both internally and externally is essential
Desire to question and improve existing processes and the ability to
adapt to change Team oriented with a high degree of initiative
??Technical Skills & Expectations ??The successful candidate must
have strong Microsoft Office skills, especially Excel and PowerPoint
Practical experience with SQL an advantage. Working knowledge of
SharePoint an advantage, with practical experience of content
authoring tools such as Adobe Captivate a distinct advantage.
Experience designing and delivering eLearning content an advantage.
_EXPERIENCE WITH_ data analysis to support decision-making an
advantage.
Lionbridge is an Equal Employment Opportunity Employer
We need : English (Good)
Type: Permanent
Payment:
Category: Others
